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Scorecard · 2 minutes

Key-person risk scorecard.

Ten questions that show how exposed your business is to losing the people who carry your revenue, relationships and know-how.

1. One or two people hold our most important vendor or partner relationships.
2. Our biggest customer accounts depend on a single account manager.
3. Key technical knowledge (architecture, certifications, delivery) sits with a few individuals.
4. We haven’t benchmarked pay against the channel market in the last 12 months.
5. Competitors or recruiters have approached our people recently.
6. We don’t have a named successor for each leadership role.
7. Commission or bonus plans have changed in a way some people dislike.
8. We’ve had a restructure, acquisition or change of leadership in the last 18 months.
9. We rarely hold career or development conversations with high performers.
10. If a key person resigned tomorrow, it would take us more than three months to replace them.